FAQ

Payment

Osborne and Miller accepts payments from Visa and MasterCard.
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For your security, all orders are processed using industry-standard SSL (Secure Sockets Layer) technology

Sales Tax

Sales tax rate of 8.75% will be added to all orders shipping to a Louisiana address.

Shipping Time

Orders typically ship within 5 business days. Orders within the US are shipped via USPS First Class or Priority, depending on weight.

Shipping Costs

Orders ship via First Class Mail or USPS Priority Mail. Shipping is determined by weight and customers may choose shipping method upon checkout. For international orders, please note customers are responsible for any duties or taxes that may incur, which are not included in the shipping rates.

Returns

We are confident that you'll love our products. If you are unhappy and want to return the products (in its original condition), please contact us within 10 days to request a refund or exchange. Please note you will be responsible for the cost of shipping the package back. Once we receive the package, we'll let you know and issue a refund or exchange it for something else. Shipping charges are not refundable though.
Personalized items are not returnable unless it was a mistake on our part. But if you're somehow still not happy, please contact us and we'll see what we can do.

Wholesale

If you are a retailer interested Osborne & Miller products, please see our Wholesale Page for more information.

Customer Account

You are not required to create an account to place an order. However, by creating a customer account, you can keep track of your current and past orders. Another benefit is quicker checkout on return visits. With a customer account, your billing and shipping information is already in the system.

Wishlist

You do need to create an account in order to use the Wishlist function. You can add things to your wishlist as reference for later and/or to share with friends. You must first add items to the shopping cart in order for them to be added to the Wishlist.

Privacy Policy

We respect your privacy and would never sell or distribute your personal information to any other party or organization. The information collected is confidential and only used to complete your order.

Mailing List

Please subscribe to our low-volume newsletter, typically sent once a month or less. By signing up you'll receive updates on new products and special discounts exclusive to mailing list subscribers. You may unsubscribe at anytime.